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Let’s put an end to debt stress

Received an unexpected notice from us?

Sometimes things happen in life that can make it hard to keep up with repayments. When this happens, your credit provider may sell your account to Pioneer so that a solution can be reached.

If you receive a letter, email, or SMS from us, it means we’re here to help you. We understand everyone’s situation is different, so we’ll work with you to find the right solution. That way, you can get back to enjoying financial freedom sooner.

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Who we are

At Pioneer, we’re driven by a strong purpose: to end debt stress for our customers. Since 2009, we’ve been dedicated to helping people with outstanding debts to transform their financial future. Discover how we can do the same for you.

About us

Our focus is your financial freedom

  • Customer care

    We take the time to listen, with genuine care and support you can count on.

  • Flexible solutions

    We tailor our approach to help you pay back your debt in a way that suits you. 

  • Transparent & honest

    We do what’s right, with a dedication to uphold ethical Australian compliance standards.

We’ve helped 350,000 customers get back on track

Unexpected events can happen to anyone. We’re here to help you get back on your feet, supporting you with tailored solutions that are based on your needs and circumstances.

Community impact

We’re big believers in giving back, from championing community projects and causes, to supporting those experiencing financial stress. 

Our contribution